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Old 10 Mar 2019, 05:35 AM   #1
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Default Seagate Backup Plus 5 TB not showing up on computer

I have a new Seagate 5TB portable hard drive.
When I plug it into my PC, the light on the Portable hard drive lights up showing it is plugged in.
In the "Control panel/hardware and sound/devices and printers" the Seagate PHD is listed.
In the device manager in "disk drives" the Seagate PHD is listed.
However, it does not show up on the PC (as G or H, etc.)
I can not get access to it to put something on it or to reformat it.
Can anyone tell me what I can do to fix this problem?
I would appreciate any help given.
Thank you
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