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Old 7 Jun 2004, 04:56 AM   #1
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Default TMPG Enc Author 1.5 & ac3 encoder plug-in?

Hi all,
I'm having a problem with my newly installed TMPG Enc Author 1.5 with AC3 pack and after hitting BEGIN OUTPUT after i've finished making my dvds menu's etc it wont let me open the WRITE DVD FOLDER TO DVD R /RW after the 2 hrs+ file has finished being created

Basically after the dvd file has finished being created (some 2 hrs+ on my pc) i then try and open the WRITE DVD FOLDER TO DVD R /RW so that i can burn it to blank dvd disk and the following message pops up:-

ERROR STARTING PROGRAM (HEADING) A REQUIRED .DLL FILE,PSAPI.DLL WAS NOT FOUND
Can anyone please help?
Thanks
Danny-p
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Old 7 Jun 2004, 09:39 AM   #2
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Did you purchase the "AC3 Pack" and "TMPGEnc DVD Author", or did you obtain them by "some other means"?

If by "some other means", you may also discover that you've now got a virus on your system...
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Old 8 Jun 2004, 09:25 PM   #3
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No i have just bought them from http://www.pegasys-inc.com/en/index.html...Once i'd bought them i then downloaded them both and went to my email and obtained both registry codes and like i said both worked fine exept when i try and open the writing tool
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Old 9 Jun 2004, 06:30 AM   #4
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Since you are a properly registered owner, you should email your problem to the publisher...
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Old 9 Jun 2004, 10:20 AM   #5
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Unhappy

I have, just havent had a reply yet and its getting frustrating with my new toy and all not working properly
Was thinking of a full system restore
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Old 9 Jun 2004, 04:44 PM   #6
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The file "PSAPI.DLL" should be in your Windows\System folder. If you can't find it there, or it's been corrupted, you should be able to download it from:

http://www.dll-files.com/dllindex/dll-files.shtml?psapi
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Old 10 Jun 2004, 09:46 AM   #7
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Thanks for the link, i've added the psapi.dll file to my system32 within windows 98 and now when i double click the burning tools i now get this message:-

Error starting program (again) The PSAPI.DLL file is linked to missing export NTDLL.DLL:NtAllocateVirtualMemory ...
this is way over my computer knowledge i'm afraid
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Old 10 Jun 2004, 09:58 AM   #8
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Quote:
Originally posted by setarip
Since you are a properly registered owner, you should email your problem to the publisher...
Just got this reply from the publisher

Dear DANNY,

Thank you for your mail.

I think your OS might be WIndows 9X or Windows ME, unfortunately they can not
support TMPGEnc DVD Author.

If you use WinNT SP1 to WinNT SP4, it is generated. Please renew OS. (In OS
since WinNT SP5, psapi.dll is default and exists. ),as Windows 2000, or Windows
XP, but they are the same situation about this. Others OS previous of Windows
2000, we don't support cause they don't correspond with our system requirement
of TMPGEnc DVD Author. At this case, you need to use other burning software for
burning your DVD.

Best regards,

--------------------------------------------------------------
Pegasys Inc.
Support Section
--------------------------------------------------------------
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Old 10 Jun 2004, 04:09 PM   #9
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So now you've got your answer.

I'm surprised that the current version of TMPGEnc DVD Author doesn't generate a more informational error message (stating that you MUST have Win2K or WinXP in order to use the built-in burning program). If I remember correctly, the older versions did.
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Old 11 Jun 2004, 09:55 AM   #10
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thanks for your advice anyway
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Old 11 Jun 2004, 11:25 AM   #11
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"thanks for your advice"

My pleasure ;>}
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Old 13 Jun 2004, 07:17 PM   #12
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Ive upgraded my OS to windows XP and now can use the whole TMPG Enc Author 1.5 & ac3 encoder plug-in correctly. Its music video's from sky+ i'v saved on ram disks and am transferring them onto dvd-r's via TMPGENC DVD Author 1.5.

Within the chapter menu's i came accross the motion option, once selected and then burnt to dvd-r all worked fine except the AC-3 audio on the motion menu's wasn't audiable...After downloading the AC-3 pack all worked fine except the menu's are the same volume as the original (sky+) but the chapters/video's are almost half the volume and they are from the same batch of converted ram files

So how do i re-encode them or adjust them to gain all of the chapters at full volume?
Thanks in advance.
Danny-p
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Old 14 Jun 2004, 04:38 AM   #13
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Anyone please
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