Digital Video Forums  

Go Back   Digital Video Forums > Other > Archive (Closed) > Boycotts/Protests/Petitions/Rants

LinkBack Thread Tools Search this Thread Rate Thread Display Modes
Old 23 May 2006, 04:12 AM   #1
ed klein's Avatar
Join Date: Mar 2004
Location: Over The Edge
Posts: 880
Default KLEIN vs ACRONIS (Need your viewpoint)

I am the registered owner of Acronis True Image 9.0 which I have purchased for $49.00 when it first came available. Normally you are entitled to ALL the update builds or bug fixes within 9.0 as they become available. There are approximately six update builds of fixes since 9.0 first came out.

The problem is Acronis has encorporated the 32 bit operation and 64 bit operation into one update file in the latest two builds to make the single update 76mb file. Instead of seperate update files for 32 bit operation systems and another update file for 64 operation systems. For slow dial-up internet connections this is almost impossible to upgrade Acronis True Image 9.0 to the latest build. Acronis has make it mandatory to have a high speed internet connection to upgrade to the latest two builds. (76mb executible file)
The dial-up internet connection (26.4 and 28.8 speed) disconnects after approximately 60mb of download or approximatel 8+ hours of download. And after disconnect you have to start ALL over, and not where you left off, after you reconnect.

I have confronted Acronis on this problem and they tell me for an additional $12.99 they will provide for me a CD-R disk with the latest build so I can update. I told them no way, I have paid for Acronis True Image 9.0 and I am entitled to ALL the 9.0 builds even if I do not have a high speed internet connection needed to upgrade to the latest two builds.

To me this is wrong, and tells me never to purchase any Acronis products anymore.

What if I give my friends 15 to 20 the latest email address and password at Acronis web site so they can download my one registered copy to all of the 15 to 20 different computers, or give my friends 15 to 20 the CD-R disk that I have that gives the installer download file and latest build for Acronis True Image 9.0 so they can have a copy for their use. (Which I do have now, thanks to a friends high speed internet connection)

I mean if Acronis does not want to work with me, why should I work with them. And for me its not the money, its the principle, what they are doing is just plan wrong.

Last edited by ed klein; 23 May 2006 at 04:15 AM
ed klein is offline  
Old 23 May 2006, 06:39 AM   #2
Digital Video Expert
Digital Video Expert
codajohn's Avatar
Join Date: Jul 2005
Location: New Jersey
Posts: 661

Maybe management over site. Tech support sometimes isn't very supportive. Perhaps a letter or e-mail to their higher ups?
Or maybe they already knew about this problem and figured to make a little extra cash. Hum...
My DVD Collection
Register To Join Digital Video Forums

Dell Inspiron 9100 Laptop, Windows XP Home SP 2 (build 2600), 2.80GH Pent 4, ST94811A 40GB HD, 2GB RAM, NEC DVD+RW ND-6100A 104D, ATI MOBILITY RADEON 9700, External 250GB Maxtor HD, External LG-5163D A105

IBM ThinkCenter 8189, XP Pro, 3.2GH Pentium 4, 120 GB HD, 1GB Ram, BENQ DW1650 BCIC, Nvidia GeForce FX 5200, Generic floppy disk drive (3.5")

The Golden Rules of Burning
codajohn is offline  
Old 23 May 2006, 06:40 AM   #3
Super Moderator
Chewy's Avatar
Join Date: Nov 2003
Location: millenium falcon
Posts: 18,971

I understand your anger but 2 wrongs don't make a right, the way to handle it is to complain a lot,

tell them how stupid and lazy they are, where it hurts
Chewy is offline  
Old 23 May 2006, 07:06 AM   #4
Just Trying To Help
soup's Avatar
Join Date: Nov 2005
Location: Canada Region 1
Posts: 7,524

E-mail them once in the morning, once in the afternoon & once in the evening everyday. Just for the heck of it & get all your friends to do it as well, telling them how badly they think you were treated & that they considered buying their product but not after they heard about this.

soup is offline  
Old 23 May 2006, 08:59 AM   #5
It could be worse.
bill7621's Avatar
Join Date: Jun 2005
Location: Ohio
Posts: 229

Yes, not that it's any of my business, but don't lower yourself. Your friends and all who know you will respect that. Remember, you have to look in the mirror every day of your life and you better hope to God that you like what you see. It would be a shame to see yourself full of shame for your questionable actions.
Blessed are they who expect nothing, for they shall not be disappointed!

Last edited by bill7621; 23 May 2006 at 09:12 AM
bill7621 is offline  
Old 23 May 2006, 10:29 AM   #6
Not a god of digital video
blutach's Avatar
Join Date: Oct 2004
Location: is everything!
Posts: 24,627

I agree that sux Ed but another question is if the prog is working and you are on a dialup, why bother?

Or do it at work and pop it on a memory stick (the one we didn't get for free from M$ ).


Essential progs - [PgcEdit] [VobBlanker] [MenuShrink] [IfoEdit] [Muxman] [DVD Remake Pro] [DVD Rebuilder] [BeSweet] [Media Player Classic] [DVDSubEdit] [ImgBurn]

Media and Burning - [Golden Rules of Burning] [Media quality] [Fix your DMA] [Update your Firmware] [What's my Media ID Code?] [How to test your disc]
[What's bitsetting?] [Burn dual layer disks safely] [Why not to burn with Ner0] [Interpret Ner0's burn errors] [Got bad playback?] [Burner/Media compatibility]

Cool Techniques - [2COOL's guides] [Clean your DVD] [Join a flipper] [Split into 2 DVDs] [Save heaps of Mb] [How to mock strip] [Cool Insert Clips]

Real useful info - [FAQ INDEX] [Compression explained] [Logical Remapping of Enabled Streams] [DVD-Replica] [Fantastic info on DVDs]

You should only use genuine Verbatim or Taiyo Yuden media. Many thanks to for their supply and great service.

Explore the sites and the programs - there's a gold mine of information in them

Don't forget to play the Digital Digest Quiz!!! (Click here)

blutach is offline  
Old 23 May 2006, 11:56 AM   #7
NOT an online superstore
drfsupercenter's Avatar
Join Date: Oct 2005
Location: Michigan
Posts: 4,424

Yeah blu, I wonder what happened to those! They say that they are out now, on the site... WHEN WILL MINE BE SHIPPING?
CYA Later:

Visit my website!!

Cool Characters Make your text cool
My DVD Collection
drfsupercenter is offline  
Old 23 May 2006, 12:06 PM   #8
He is coming to your little town!
BR7's Avatar
Join Date: Aug 2005
Location: Sioux City,IA
Posts: 2,137

I was thinking about that the other day I am curious to see what we will get from the money hungry guys company.

EDIT: This better

My Blu-ray Collection

Last edited by BR7; 23 May 2006 at 01:00 PM
BR7 is offline  
Old 23 May 2006, 12:13 PM   #9
Super Moderator
anonymez's Avatar
Join Date: Mar 2004
Posts: 5,525

i looked around on another forum where it was also posted, no members had received theirs either
"What were the things in Gremlins called?" - Karl Pilkington

anonymez is offline  
Old 23 May 2006, 12:26 PM   #10
Not a god of digital video
blutach's Avatar
Join Date: Oct 2004
Location: is everything!
Posts: 24,627

Originally Posted by BR7
I was thinking about that the other day I am curious to see what we will get from Microsoft.
Maybe this


Last edited by blutach; 23 May 2006 at 12:44 PM
blutach is offline  
Old 23 May 2006, 12:26 PM   #11
Lord of Digital Video
Lord of Digital Video
Gary D's Avatar
Join Date: Dec 2005
Location: Canada-eh?
Posts: 2,266
Talking Maybe?

Originally Posted by BR7
I was thinking about that the other day I am curious to see what we will get from Microsoft.
All their software free for life!!!???!!!

And lives at the North Pole
Gary D is offline  


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Decrypter/Imgburn won't burn ISO image created by Acronis True Image 9.0 ed klein ImgBurn 8 15 Nov 2006 12:19 PM
Billdausschnitt selbst bei Vollbild (Wind.Media Player) zu klein !! victoria Auf Deutsch 1 6 Aug 2002 05:22 AM
Bildbreite ist zu klein Nachtschwester Auf Deutsch 0 16 May 2002 08:22 AM
Vmagic Cinch Eingänge zu klein! Son-Goku@SSJ2 Auf Deutsch 0 6 May 2002 11:50 PM

All times are GMT +10. The time now is 02:36 AM.

Kirsch designed by Andrew & Austin

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright © 1999 - 2018 Digital Digest

Visit DivXLand   Visit