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Old 8 Jan 2010, 05:57 AM   #1
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Default need help with Nero problem

Hello to everyone, could someone help me with this problem:

Every time I try to copy a DVD with Nero Ultra Edition 7 I get a 'Nero Internal Error' message. It says 'drwtsn32.exe: Application error'.

I have unistalled and reloaded Nero a few times but always same error.
This started happening when I had a power failure in the middle of a copy a few months ago.

Any help would be appreciated.
Thank you.

Last edited by crossl; 8 Jan 2010 at 06:13 AM
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Old 8 Jan 2010, 06:17 PM   #2
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More information is needed like whe OS is being used and how much memory do you have. Also post the nero log.
Star Baby Girl, Born March,1997 Died June 30th 2007 6:35 PM.
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Old 9 Jan 2010, 01:03 AM   #3
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thanks for your reply. I am running windows xp professional with 1 gb of memory. How would I post the log?

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Old 9 Jan 2010, 04:27 AM   #4
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How would I post the log?
See HERE for instructions.

Thank You

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Old 9 Jan 2010, 10:24 AM   #5
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Thanks, here is the log:

Application exception occurred:
App: C:\Program Files\Nero\Nero 7\Core\nero.exe (pid=1096)
When: 1/7/2010 @ 14:13:15.578
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: FRANK
User Name: Administrator
Terminal Session Id: 0
Number of Processors: 2
Processor Type: x86 Family 15 Model 4 Stepping 7
Windows Version: 5.1
Current Build: 2600
Service Pack: 3
Current Type: Multiprocessor Free
Registered Organization: HOME
Registered Owner: FRANK

*----> Task List <----*
0 System Process
4 System
624 smss.exe
672 csrss.exe
696 winlogon.exe
740 services.exe
752 lsass.exe
912 svchost.exe
960 svchost.exe
1056 svchost.exe
1104 svchost.exe
1276 svchost.exe
1544 spoolsv.exe
1832 Explorer.EXE
1960 ClamTray.exe
1968 realsched.exe
1992 jusched.exe
2008 iTunesHelper.exe
168 ctfmon.exe
160 SUPERAntiSpyware.exe
180 btdna.exe
188 msmsgs.exe
200 NMBgMonitor.exe
236 NMFirstStart.exe
280 NMIndexStoreSvr.exe
1076 AppleMobileDeviceService.exe
1112 mDNSResponder.exe
1244 jqs.exe
1504 MDM.EXE
1708 nvsvc32.exe
228 ScsiAccess.exe
444 svchost.exe
1144 CALMAIN.exe
1436 iPodService.exe
2488 alg.exe
3124 NeroStartSmart.exe
1096 nero.exe
3248 drwtsn32.exe

*----> Module List <----*
(0000000000340000 - 0000000000361000: C:\Program Files\Nero\Nero 7\Core\CDCopy.dll
(0000000000370000 - 000000000037c000: C:\Program Files\Nero\Nero 7\Core\NeRSDB.dll
(0000000000400000 - 00000000026cd000: C:\Program Files\Nero\Nero 7\Core\nero.exe
(00000000026d0000 - 00000000028d8000: C:\Program Files\Nero\Nero 7\Core\BCGCBPRO730.dll
(0000000003010000 - 000000000302a000: C:\Program Files\Common Files\SOAPRequest\SOAPRequestClass.dll
(0000000003090000 - 0000000003353000: C:\Program Files\Common Files\Ahead\lib\AdvrCntr2.dll
(0000000003820000 - 00000000038c6000: C:\Program Files\Common Files\Ahead\lib\ShellManager.dll
(00000000039d0000 - 0000000003c95000: C:\WINDOWS\system32\xpsp2res.dll
(0000000004330000 - 000000000434e000: C:\Program Files\Common Files\Ahead\lib\DriveLocker.dll
(00000000047b0000 - 0000000004868000: C:\Program Files\Nero\Nero 7\Core\Drweb32.dll
(0000000004c80000 - 0000000004ca1000: C:\Program Files\Nero\Nero 7\Core\NeHDBlkAccess.dll
(0000000010000000 - 0000000010067000: C:\Program Files\Nero\Nero 7\Core\UDFImporter.dll
(0000000015000000 - 0000000015015000: C:\Program Files\Nero\Nero 7\Core\image.dll
(0000000019000000 - 0000000019096000: C:\Program Files\Nero\Nero 7\Core\MMC.DLL
(0000000020000000 - 0000000020019000: C:\Program Files\Nero\Nero 7\Core\NeroErr.dll
(0000000022000000 - 0000000022035000: C:\Program Files\Nero\Nero 7\Core\newtrf.dll
(000000004ec50000 - 000000004edf6000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_65 95b64144ccf1df_1.0.2600.5660_x-ww_e0385ec6\gdiplus.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(000000005b0a0000 - 000000005b0a7000: C:\WINDOWS\system32\umdmxfrm.dll
(000000005cd70000 - 000000005cd77000: C:\WINDOWS\system32\serwvdrv.dll
(0000000060000000 - 0000000060005000: C:\Program Files\Real\RealPlayer\rpchromebrowserrecordhelper. dll
(00000000605d0000 - 00000000605d9000: C:\WINDOWS\system32\mslbui.dll
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV
(0000000074720000 - 000000007476c000: C:\WINDOWS\system32\MSCTF.dll
(0000000074810000 - 000000007497d000: C:\WINDOWS\system32\QUARTZ.dll
(0000000076380000 - 0000000076385000: C:\WINDOWS\system32\MSIMG32.dll
(00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\comdlg32.dll
(0000000076600000 - 000000007661d000: C:\WINDOWS\System32\CSCDLL.dll
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll
(0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 000000007725a000: C:\WINDOWS\system32\WININET.dll
(00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\COMCTL32.dll
(00000000774e0000 - 000000007761e000: C:\WINDOWS\system32\ole32.dll
(0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000077a20000 - 0000000077a74000: C:\WINDOWS\System32\cscui.dll
(0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\appHelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f02000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(000000007c140000 - 000000007c243000: C:\Program Files\Nero\Nero 7\Core\MFC71.DLL
(000000007c340000 - 000000007c396000: C:\Program Files\Nero\Nero 7\Core\MSVCR71.dll
(000000007c3a0000 - 000000007c41b000: C:\Program Files\Nero\Nero 7\Core\MSVCP71.dll
(000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9af000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll
(000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll

*----> State Dump for Thread Id 0x4d4 <----*

eax=034b6f50 ebx=001a0005 ecx=ffffffff edx=03432b01 esi=034b6668 edi=ffffffff
eip=006d66db esp=0012f178 ebp=0012f194 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

*** WARNING: Unable to verify checksum for C:\Program Files\Nero\Nero 7\Core\nero.exe
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Nero\Nero 7\Core\nero.exe
function: nero
006d66c4 f4 hlt
006d66c5 8bce mov ecx,esi
006d66c7 50 push eax
006d66c8 8b45f8 mov eax,[ebp-0x8]
006d66cb 2b45f0 sub eax,[ebp-0x10]
006d66ce 50 push eax
006d66cf 57 push edi
006d66d0 e87df9ffff call nero+0x2d6052 (006d6052)
006d66d5 8b4664 mov eax,[esi+0x64]
006d66d8 897808 mov [eax+0x8],edi
FAULT ->006d66db ffb384000000 push dword ptr [ebx+0x84] ds:0023:001a0089=????????
006d66e1 8b06 mov eax,[esi]
006d66e3 57 push edi
006d66e4 8bce mov ecx,esi
006d66e6 ff904c010000 call dword ptr [eax+0x14c]
006d66ec 6a05 push 0x5
006d66ee 8bcb mov ecx,ebx
006d66f0 e8677c0400 call nero+0x31e35c (0071e35c)
006d66f5 33c0 xor eax,eax
006d66f7 5b pop ebx
006d66f8 5f pop edi

*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Nero\Nero 7\Core\MFC71.DLL -
*** WARNING: Unable to verify checksum for C:\Program Files\Nero\Nero 7\Core\BCGCBPRO730.dll
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Old 9 Jan 2010, 10:40 AM   #6
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Well you are getting closer.

The log looks like to the ones in the link I gave you.

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Old 17 Feb 2010, 06:03 AM   #7
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you may not have a problem at all. Dr. Watson is your debugger that automatically works with windows os. i had that same message pop up the other day for different apps. see this yahoo answer question for details about dr. watson:
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