Bad burns with NEC 3500AG

[SantzHex]

Recently when burning a DVD movie on my PC, the result is a movie that glitches, freezes and staggers along at certain places. Sometimes the video will stop and resume at a later point, other times it will just freeze. For any one movie, these effects will occur at the same points in the movie, no matter what DVD player is used, what media is used, or how many times I attempt burning it.

These DVD’s are burned on my PC using my NEC 3500AG, which up until a few weeks ago, made perfect burns. The firmware I was using was v2.18 (which used to work fine). I upgraded the firmware to v2.19, and the results are the same. I have used this DVD-r drive for about one year.

I recently upgraded my PC as follows:

From: Asus P4B533-E, P4 2.4Ghz 533fsb, 1GB Crucial PC2100 DDR
To: Asus P4P800-E Dlx, P4-E 3.2Ghz 800fsb (HT enabled), 1GB Crucial XLS PC3200

To be honest, I can’t recall whether the burning problems began after, or slightly before the upgrade.

The media I use is Verbatim and ffice:smarttags" />Fuji, and the programs are Nero and DVD shrink. If I burn the same DVD’s on my HP laptop burner, I get no problems. So I know that there is no issue with the programs, media, or files being used.

Here’s where I need some advise. I’m thinking that the 3500AG is at fault (I am in the process of building another PC with the spare parts to test the burner). Is it possible that my new mobo is at fault somehow? Should I just get a new DVR-R drive?

Any thoughts or suggestions would be appreciated.

[cynthia]

Can you post a log file from Nero - just to see if there is any basic problems with your setup?

You can find the old ones here: C:\Program Files\Ahead\Nero\NeroHistory.log

[jmet]

Double posting is a violation of these forum rules. Please only post once. I deleted your duplicate post.

[SantzHex]

Here is the las log file...

====== *** Nero-Burning Rom, History File *** ======
Nero Serial Removed

Windows XP 5.1
IA32
WinAspi: File 'Wnaspi32.dll': Ver=4.71 (0002), size=45056 bytes, created 7/17/2002 9:20:56 AM
ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 5:35:34 PM
Nero API version: 6.6.0.8
Using interface version: 6.3.1.4
Installed in: C:\Program Files\Ahead\Nero\
Application: ahead\Nero - Burning Rom
Recorder: <_NEC DVD_RW ND-3500AG> Version: 2.19 - HA 1 TA 0 - 6.6.0.8
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI

=== Scsi-Device-Map ===
DiskPeripheral : Maxtor 6Y160P0 atapi Port 0 ID 0 DMA: On
DiskPeripheral : Maxtor 6B200P0 atapi Port 0 ID 1 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3500AG atapi Port 1 ID 0 DMA: On
CdRomPeripheral : JLMS DVD-ROM XJ-HD166 atapi Port 1 ID 1 DMA: On
DiskPeripheral : Maxtor 6L200R0 BAH4 UlSata Port 2 ID 4 DMA: Off

=== CDRom-Device-Map ===
_NEC DVD_RW ND-3500AG G: CDRom0
JLMS DVD-ROM XJ-HD166 H: CDRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 1023MB (1047784kB)
Free physical memory: 485MB (497296kB)
Memory in use : 52 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

19.7.2005
NeroAPI
5:17:35 PM #1 Phase 112 File APIProgress.cpp, Line 276
DVD-Video files reallocation started

5:17:35 PM #2 Phase 114 File APIProgress.cpp, Line 276
DVD-Video files reallocation completed (no file modified)

5:17:35 PM #3 Phase 111 File APIProgress.cpp, Line 276
DVD-Video files sorted

5:17:35 PM #4 Text 0 File DVDR.cpp, Line 5937
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:17:35 PM #5 Text 0 File DVDR.cpp, Line 5937
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:17:36 PM #6 Text 0 File Reader.cpp, Line 127
Reader running

5:17:36 PM #7 Text 0 File AudioCompilationImpl.cpp, Line 842
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

5:17:36 PM #8 Text 0 File Writer.cpp, Line 122
Writer _NEC DVD_RW ND-3500AG running

5:17:36 PM #9 ISO9660GEN -11 File geniso.cpp, Line 3293
First writeable address = 0 (0x00000000)

5:17:36 PM #10 ISO9660GEN -11 File geniso.cpp, Line 3293
First writeable address = 0 (0x00000000)

5:17:36 PM #11 Text 0 File Burncd.cpp, Line 3153
Turn on Disc-At-Once, using DVD media

5:17:36 PM #12 Text 0 File DlgWaitCD.cpp, Line 259
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2286111 (508:01.36, 4465MB)

5:17:36 PM #13 Text 0 File DlgWaitCD.cpp, Line 271
Write in overburning mode: NO

5:17:36 PM #14 Text 0 File DlgWaitCD.cpp, Line 2316
Recorder: _NEC DVD_RW ND-3500AG, Media type: DVD-R
Disc Manufacturer: MCC 02 - RG20
Disc Application Code: 64, Disc Physical Code: 193

5:17:36 PM #15 Text 0 File DlgWaitCD.cpp, Line 433
>>> Protocol of DlgWaitCD activities: <<<
=========================================

5:17:36 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 830
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2286112 (2286112) = #2286112/508:1.37
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286112 blocks [_NEC DVD_RW ND-3500AG]
--------------------------------------------------------------

5:17:36 PM #17 Text 0 File ThreadedTransferInterface.cpp, Line 1043
Prepare recorder [_NEC DVD_RW ND-3500AG] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681957376, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep_______ ___
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2286112 | lead-out | 1 | 0x41 | 0x00

5:17:36 PM #18 Phase 24 File APIProgress.cpp, Line 276
Caching of files started

5:17:36 PM #19 Text 0 File Burncd.cpp, Line 4040
Cache writing successful.

5:17:36 PM #20 Phase 25 File APIProgress.cpp, Line 276
Caching of files completed

5:17:36 PM #21 Phase 36 File APIProgress.cpp, Line 276
Burn process started at 12x (16,620 KB/s)

5:17:36 PM #22 Text 0 File ThreadedTransferInterface.cpp, Line 2609
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

5:17:36 PM #23 Text 0 File DVDR.cpp, Line 2194
Recording mode: Sequential Recording Mode

5:17:36 PM #24 Text 0 File Mmc.cpp, Line 21235
Set BUFE: Buffer underrun protection -> ON

5:17:36 PM #25 Text 0 File DVDR.cpp, Line 2340
Start write address at LBA 0
DVD high compatibility mode: Yes

5:17:36 PM #26 Text 0 File Cdrdrv.cpp, Line 8430
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 5
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 2FE10 h
Start sector number of the next Border-In: 2FFA0 h
Media Specific [16..63]:
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

5:17:36 PM #27 Text 0 File DVDR.cpp, Line 5937
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:17:36 PM #28 Text 0 File DVDR.cpp, Line 5937
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:17:36 PM #29 Text 0 File DVDR.cpp, Line 5937
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:17:36 PM #30 Text 0 File DVDR.cpp, Line 5061
Drive: _NEC DVD_RW ND-3500AG
Book Type request [NEC]: DVD-ROM
Book Type setting not supported for the loaded disc type
Changing the Book Type was finished with error, return code -4

5:17:38 PM #31 Text 0 File Cdrdrv.cpp, Line 1287
17:17:38.328 - _NEC DVD_RW ND-3500AG\H1 T0 : Queue again later

5:31:11 PM #32 Text 0 File WriterStatus.cpp, Line 116
<_NEC DVD_RW ND-3500AG> start writing Lead-Out at LBA 2286112 (22E220h), lenght 0 blocks

5:31:11 PM #33 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion

5:31:11 PM #34 Text 0 File DVDR.cpp, Line 2603
EndDAO: Last written address was 2286111

5:31:23 PM #35 Text 0 File DVDR.cpp, Line 5937
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:31:23 PM #36 Text 0 File DVDR.cpp, Line 5937
Book Type counter: 500, Book Type selected in EEPROM, command version 2

5:31:23 PM #37 Text 0 File DVDR.cpp, Line 5061
Drive: _NEC DVD_RW ND-3500AG
Book Type request [NEC]: DVD-ROM
Book Type setting not supported for the loaded disc type
Changing the Book Type was finished with error, return code -4

5:31:23 PM #38 Phase 37 File APIProgress.cpp, Line 276
Burn process completed successfully at 12x (16,620 KB/s)

5:31:24 PM #39 Text 0 File AudioCompilationImpl.cpp, Line 867
DRM: DRM burn session terminated.

5:31:24 PM #40 Text 0 File AudioCompilationImpl.cpp, Line 896
DRM: Closing entire DRM handling. Bye.


Existing drivers:
File 'Drivers\ASPI32.SYS': Ver=4.71 (0002), size=16877 bytes, created 7/17/2002 8:53:02 AM
File 'Drivers\PXHELP20.SYS': Ver=2.03.18a, size=20576 bytes, created 6/30/2005 4:54:49 PM (Prassi/Veritas driver for win 2K)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

[LT. Columbo]

"Book Type setting not supported for the loaded disc type"

you can't do this with - media, only +. i'd lower the burn speed too.

"Book Type request [NEC]: DVD-ROM
Book Type setting not supported for the loaded disc type
Changing the Book Type was finished with error, return code -4"

[SantzHex]

"Book Type setting not supported for the loaded disc type"

you can't do this with - media, only +. i'd lower the burn speed too.

I always just use "Automatic" for the booktype setting. Infact, that's what it defaults to, so I never touch it (I have never touched this setting and have had successful burns in the past). I also used dvd shrink and had the same results. I really don't feel that it is the software that is at fault.

On my laptop, I used the same programs (same settings), and had successful burns.

I usually don't use 12x burn speed (this was jsut an example log). I usually use 4x-8x. I still get the same results. Not related to burn speed either.

[LT. Columbo]

in shrink when you click "back-up" be sure "book type dvd-rom" is unchecked on the "burn settings" tab, before shrink begins.

[cynthia]

Your burning seems to be ok. You could do a CRC error test. You find how to do in this FAQ:

http://forum.digital-digest.com/showthread.php?s=&threadid=44912

[SantzHex]

I went ahead and tested the NEC in another computer, and it burned flawlessly. Therefore the problem was isolated to my new setup. I went ahead and reinstalled WinXP, and so far the NEC was burning fine. So at least for the time being my problem seems to have been fixed.

Thanks to all for your help!