Can burn cd's but not dvd's

[bigggt]

Hi my sister got a new dvd burner (lg) and has been using it for a while with no problems but she had to replace her motherboard today but now when she goes to burn a dvd(with nero) it starts and says caching files 100% but never gets any further, she tried a cd and it worked

Also didn't notice if this was like this before but in windows explorer it recognizes the drive as dvd-ram not dvd-rw

She tried re-installing the drivers but it doesn't seem to do anything

what else can she try

thanks

[benbryant]

Please post Nero log for better assistance. Meantime, make sure your DVD burner's firmware is up to date:

http://forum.rpc1.org/dl_search.php

Regards

[Chewy]

my older lg 4163B has always been seen as dvd-ram, that's actually good!
It means it will do dvd-ram in addition to regular dvd's. Double check that all
the cables and drive jumpers were set right and bios also.

and definitely follow ben's advise!

[bigggt]

Thanks guys

First off i can't get the firmware to update ,tried going through imgburn to update firmware and when i went to install it it instantly comes up with an error

As far as the BIOS goes i know how to get into it but have no idea waht to do

here is the log

S
S


Windows XP 5.1
IA32
WinAspi: -
Ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 1:35:34 PM
Nero version: 6.3.1.25
Recorder: <HL-DT-ST DVDRAM GSA-4167B>Version: DL10 - HA 2 TA 1 - 6.3.1.25
Adapter driver: <viadsk> HA 2
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ATAPI
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
CD-ROM: <HL-DT-ST DVDRAM GSA-4167B>Version: DL10 - HA 2 TA 1 - 6.3.1.25
Adapter driver: <viadsk> HA 2

=== Scsi-Device-Map ===
DiskPeripheral : MAXTOR 6L040J2 A93. Viadsk Port 1 ID 0 DMA: Off
CdRomPeripheral : HL-DT-STDVDRAM GSA-4167BDL10 viadsk Port 2 ID 1 DMA: Off

=== CDRom-Device-Map ===
HL-DT-ST DVDRAM GSA-4167 D: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 40894464 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 254MB (260592kB)
Free physical memory: 82MB (84052kB)
Memory in use : 67 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

8.7.2006
CD-ROM (ISO)
5:55:58 PM #1 Text 0 File Isodoc.cpp, Line 6083
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : FALSE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. Of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

5:55:58 PM #2 Phase 90 File dlgbrnst.cpp, Line 1855
Buffer Underrun Protection activated

5:55:58 PM #3 Text 0 File Reader.cpp, Line 126
Reader running

5:55:58 PM #4 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

5:55:58 PM #5 Text 0 File Burncd.cpp, Line 3152
Turn on Disc-at-once, using CD-R/RW media

5:56:17 PM #6 Phase 40 File dlgbrnst.cpp, Line 1855
Aborted by user

5:56:17 PM #7 Text 0 File DlgWaitCD.cpp, Line 259
Write in overburning mode: NO (enabled: CD)

5:56:17 PM #8 Text 0 File DlgWaitCD.cpp, Line 2162
Recorder: HL-DT-ST DVDRAM GSA-4167B, Media type: DVD-R
Disc Manufacturer: RITEKG - 05
Disc Application Code: 64, Disc Physical Code: 193

5:56:17 PM #9 Text 0 File DlgWaitCD.cpp, Line 420
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert empty disc to write to.
(Medium in drive: Unknown. Medium required by compilation: CD-R/RW.)


Existing drivers:
File 'Drivers\CDRALW2K.SYS': Ver=5.10 (103), size=22713 bytes, created 7/8/2006 5:25:30 PM
File 'Drivers\viadsk.sys': Ver=5.1.2600.320, size=56576 bytes, created 12/31/2002 8:00:00 AM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

[Chewy]

someone should have never loaded the via ide driver, the default MS one is the one to use, that nero may be too old for that new LG drive, don't try to flash firmware except in safe mode with those via drivers loaded, that's probably why your dma shows OFF.

there's lots more wrong but this needs to be fixed first, was this a clean install
of XP after the mobo change?

this question is critical!

[bigggt]

Thanks Chewy

First the guy that installed the motherboard said we didn't need to format so i tried installing over windows first,it worked but there were too many problems so then i did a clean install



also i don't know why but the nero version that is installed is 6.6.15

would it be better to install windows again or will this not solve anything

[Chewy]

You used the driver cd that came with the motherboard, that's the main problem, when I am doing a clean install I try to install Wxp sp2 then go into device manager and only install what's not picked up by the windows cd.
A lot of the drivers on the cd are older and not written for service pack 2.
You can go into device manager and roll back drivers to windows default or uninstall from control panel/add and remove programs. Ide drivers, primary and secondary or via busmaster.

until you get the drivers installed right don't expect nero to make any sense at all

[bigggt]

Couldn't roll back the drivers but uninstalled them and on reboot it picked up the windows ones i think and she was able to burn a dvd

here is the new log

Windows XP 5.1
IA32
WinAspi: -
Ahead WinASPI: File 'C:\Program Files\Ahead\Nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 1:35:34 PM
Nero version: 6.3.1.25
Recorder: <HL-DT-ST DVDRAM GSA-4167B>Version: DL10 - HA 1 TA 1 - 6.3.1.25
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ATAPI
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
CD-ROM: <HL-DT-ST DVDRAM GSA-4167B>Version: DL10 - HA 1 TA 1 - 6.3.1.25
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : MAXTOR 6L040J2 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : HL-DT-ST DVDRAM GSA-4167B atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
HL-DT-ST DVDRAM GSA-4167 D: CDRom0
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 40894464 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 254MB (260592kB)
Free physical memory: 81MB (83888kB)
Memory in use : 67 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

10.7.2006
ISO compilation
7:49:43 PM #1 Text 0 File Isodoc.cpp, Line 6083
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. Of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE

7:49:43 PM #2 Text 0 File Reader.cpp, Line 126
Reader running

7:49:43 PM #3 Text 0 File Writer.cpp, Line 124
Writer HL-DT-ST DVDRAM GSA-4167B running

7:49:43 PM #4 ISO9660GEN -11 File geniso.cpp, Line 3899
First writeable address = 0 (0x00000000)

7:49:43 PM #5 Text 0 File Burncd.cpp, Line 3152
Turn on Disc-at-once, using DVD media

7:49:43 PM #6 Text 0 File DlgWaitCD.cpp, Line 247
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 1432527 (318:20.27, 2797MB)

7:49:43 PM #7 Text 0 File DlgWaitCD.cpp, Line 259
Write in overburning mode: NO (enabled: CD)

7:49:43 PM #8 Text 0 File DlgWaitCD.cpp, Line 2162
Recorder: HL-DT-ST DVDRAM GSA-4167B, Media type: DVD-R
Disc Manufacturer: RITEKG - 05
Disc Application Code: 64, Disc Physical Code: 193

7:49:43 PM #9 Text 0 File DlgWaitCD.cpp, Line 420
>>> Protocol of DlgWaitCD activities: <<<
=========================================

7:49:43 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 813
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 (CTransferItem)
2 indices, index0 (150) not provided
Original disc pos #0 + 1432528 (1432528) = #1432528/318:20.28
Relocatable, disc pos for caching/writing not required/required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 1432528 blocks [HL-DT-ST DVDRAM GSA-4167B]
--------------------------------------------------------------

7:49:43 PM #11 Text 0 File ThreadedTransferInterface.cpp, Line 984
Prepare recorder [HL-DT-ST DVDRAM GSA-4167B] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 2933817344, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_RecDep_|_CtrlAdr_
0 | lead-in | 0 | 0x00 | 0x41
0 | 1 | 0 | 0x00 | 0x41
0 | 1 | 1 | 0x00 | 0x41
1432528 | lead-out | 1 | 0x00 | 0x41

7:49:43 PM #12 Phase 24 File dlgbrnst.cpp, Line 1855
Caching of files started

7:49:43 PM #13 Text 0 File Burncd.cpp, Line 4163
Cache writing successful.

7:49:43 PM #14 Phase 25 File dlgbrnst.cpp, Line 1855
Caching of files completed

7:49:43 PM #15 Phase 36 File dlgbrnst.cpp, Line 1855
Burn process started at 4x (5,540 KB/s)

7:49:43 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0

7:49:43 PM #17 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 9:02,120 (542120ms) -> OK

7:49:43 PM #18 Text 0 File DVDR.cpp, Line 2000
Recording mode: Sequential Recording Mode

7:49:43 PM #19 Text 0 File Mmc.cpp, Line 20660
Set BUFE: supported -> ON

7:49:44 PM #20 Text 0 File DVDR.cpp, Line 2141
Start write address at LBA 0
DVD high compatibility mode: Yes

7:49:44 PM #21 Text 0 File Cdrdrv.cpp, Line 8230
---- DVD Structure: Physical Format Information (00h) ----
Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 5
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 2FE10 h
Start sector number of the next Border-In: 2FFA0 h
Media Specific [16..63]:
00 30 01 02 04 06 00 00 - 00 08 00 00 00 00 00 00 .0..............
00 02 FE 10 00 02 FF A0 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

7:49:55 PM #22 Text 0 File Cdrdrv.cpp, Line 1297
19:49:55.359 - HL-DT-ST DVDRAM GSA-4167B\H1 T1 : Queue again later

7:59:05 PM #23 Text 0 File WriterStatus.cpp, Line 115
<HL-DT-ST DVDRAM GSA-4167B> start writing Lead-Out at LBA 1432528 (15DBD0h), lenght 0 blocks

7:59:05 PM #24 Text 0 File ThreadedTransfer.cpp, Line 229
all writers idle, stopping conversion

7:59:05 PM #25 Text 0 File DVDR.cpp, Line 2383
EndDAO: Last written address was 1432527

7:59:36 PM #26 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 0:00,000 (0ms) -> OK

7:59:36 PM #27 Text 0 File dlgbrnst.cpp, Line 1713
Set remaining time: 0:00,000 (0ms) -> OK

7:59:36 PM #28 Phase 37 File dlgbrnst.cpp, Line 1855
Burn process completed successfully at 4x (5,540 KB/s)


Existing drivers:
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 12/31/2002 8:00:00 AM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

====== *** Nero-Burning Rom, History File *** ======


what do i need to do next,i don't know why it still says that old version of nero but its not

thanks for the help

[Chewy]

It's all downhill from here, way to go, now nero and windows can tell us the truth.

http://forum.rpc1.org/dl_firmware.php?download_id=2126

go for DL13, load from safe mode with no disks in drive


update nero from here

http://forum.digital-digest.com/showthread.php?t=62465

those blanks are terrible so feel free to test a lot