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AT&T Cable Internet Billing is SUCK!!!!!!!!!!
I subscribed to AT&T cable internet since Nov 2001 and AT&T ALWAYS sent me erroneous bills.
And when I shifted to a new apartment, the AT&T technician collected my old cable modem and replaced with a new modem. The technician also made an annotation on the work order that I had returned the modem.
However, 2 weeks later, AT&T claimed that the old modem is still with me and it CHARGED me USD 150 for the modem I had returned.
I called AT&T and I was told to send them the work order mentioned above to them because the work order is with Sunnyvale Local Office. And, AT&T billing department is NOT ABLE to get the document internally.
I have no choice but to fax the work oder AT&T. Guess what, I got several errors while I faxed the work order to fax number they gave me. And when I called them to verify the fax number, the number is correct. I tried and failed again.
I called AT&T and I was then told to send it to them personally to its local office!!!
I think I should just cancel the AT&T Cable Internet subcription and switch to other ISPs after I have wasted more than 8 hours on their irresponsible Customer Support.
I would like to urge everyone who planned to choose AT&T Cable Internet to think TWICE before subscribing to any AT&T services.
For those who have a lot of time and money to kill, my opinion does not apply.
And when I shifted to a new apartment, the AT&T technician collected my old cable modem and replaced with a new modem. The technician also made an annotation on the work order that I had returned the modem.
However, 2 weeks later, AT&T claimed that the old modem is still with me and it CHARGED me USD 150 for the modem I had returned.
I called AT&T and I was told to send them the work order mentioned above to them because the work order is with Sunnyvale Local Office. And, AT&T billing department is NOT ABLE to get the document internally.
I have no choice but to fax the work oder AT&T. Guess what, I got several errors while I faxed the work order to fax number they gave me. And when I called them to verify the fax number, the number is correct. I tried and failed again.
I called AT&T and I was then told to send it to them personally to its local office!!!
I think I should just cancel the AT&T Cable Internet subcription and switch to other ISPs after I have wasted more than 8 hours on their irresponsible Customer Support.
I would like to urge everyone who planned to choose AT&T Cable Internet to think TWICE before subscribing to any AT&T services.
For those who have a lot of time and money to kill, my opinion does not apply.
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