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Seagate Backup Plus 5 TB not showing up on computer

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  • LadyTaz
    Junior Member
    Junior Member
    • Mar 2019
    • 1

    Seagate Backup Plus 5 TB not showing up on computer

    I have a new Seagate 5TB portable hard drive.
    When I plug it into my PC, the light on the Portable hard drive lights up showing it is plugged in.
    In the "Control panel/hardware and sound/devices and printers" the Seagate PHD is listed.
    In the device manager in "disk drives" the Seagate PHD is listed.
    However, it does not show up on the PC (as G or H, etc.)
    I can not get access to it to put something on it or to reformat it.
    Can anyone tell me what I can do to fix this problem?
    I would appreciate any help given.
    Thank you
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